Orkney Self Catering Terms and Conditions
When confirming your booking with us you are automatically agreeing to the following terms and conditions.
Enquiries: To make an initial enquiry, please contact us by telephone or via the website and we will respond within 24 hours. In response to enquiries, we will hold a provisional booking for up to 7 days.
Making a booking: Following an initial enquiry (see above), if you wish to confirm your booking, we will take all the details, charge a deposit (see below) and confirm the booking in writing, by e-mail or letter. Please note that an enquiry via the website does not confirm a booking as we need to check availability and other details.
Deposit: A non-refundable deposit, charged at 25% of the total balance, is required for all bookings. In receipt of the deposit we shall confirm the booking in writing by letter or email. If we have not received the deposit within 7 days of confirming the booking, it may be cancelled.
Payment of the balance: The balance of the rent is due 4 weeks before your stay, but may be paid earlier. If the booking is made less than 4 weeks before your stay, payment of the full balance (including the deposit) is due within 7 days of making the booking. If the full payment is not received by the due date (7 days after the booking is made), you may lose the booking and the deposit.
Payment Methods: For both the deposit and the balance we accept payment by PayPal, BACS, cheque and cash.
Please note: Due to current Covid-19 restrictions, we can only accept payment by PayPal BACS or cheque.
Discount: There is a 5% discount for bookings of 2 weeks or longer.
Please note: Unfortunately, due to costs incurred as a result of Covid-19 protocols, we cannot offer any discounts at this time.
Length of Stay: All stays normally start and finish on a Saturday, except as agreed for out-of-season short breaks. However, we can be flexible with the dates for the Firth Bay Bungalows at any time of year, depending on availability.
Please note: At the current time, we cannot accept bookings of less than 7 nights.
Short Breaks: We do offer short stays (3 nights min) apart from Christmas and New Year. Sometimes these are available at other times so please do enquire.
Please note: At the current time, we cannot accept bookings for short stays.
Check-in and Check-out: In normal circumstances, tenancies commence at 3.00pm on the first day and terminate at 10.00am on the day of departure. It is worth enquiring about early arrivals/ late departures as this can sometimes be arranged depending on availability. Late departure will be charged at £30 per hour. Please let us know your estimated time of arrival when booking as reception is not always manned.
Please note: Due to the exceptional Covid-19 cleaning protocols and whilst Covid-19 restrictions are in place, check in time will be after 4.00pm on the day of your arrival and check out time will be no later than 9.00am on the day of departure. Unfortunately, at this time, we cannot offer early arrivals or late departures.
Following the latest advice regarding coronavirus, we regret that we will not be there to meet you on arrival. We will however ensure that everything is ready for you, and provide you with any information you may require prior to your arrival.
Cancellation: All guests are strongly advised to have UK travel insurance. Cancellation of all bookings must be made by email or in writing. If you wish to cancel:
- Less than 6 weeks before your stay- you are required to pay the full balance. If we are able to re-let the accommodation you will receive a refund equating to the value of the replacement booking up to the value of any payments made, minus your 25% deposit.
- More than 6 weeks before your stay – you will receive a refund for any payments made, minus the 25% deposit.
Although we always endeavour to honour every booking, we reserve the right to cancel in the case of the property being damaged or becoming otherwise unsuitable to accommodate your holiday. If this occurs, all moneys paid will be returned. If any additional costs are incurred this will be a matter for your holiday insurance arrangements. We strongly suggest you have adequate holiday insurance before you begin your trip.
Please note: If a cancellation is made due to UK or Scottish government legal coronavirus restrictions e.g. local or national lockdown, you are entitled to either change your booking to a mutually agreed date, a voucher for the value of any payments made, or a refund of any payments made minus the 25% deposit. If the cancellation is made for any other reason, including illness, self-isolation or coronavirus-related multiple household restrictions the normal cancellation policy stated above will apply.
Amendments: We will try to accommodate any amendments to your booking however this will be subject to availability and may incur a charge.
Please note: Should you or any member of your booking develop symptoms of Covid-19 during your stay and require to self isolate within our property, all additional costs incurred due to this are to be met by the guests.
Insurance: Your booking does not include travel insurance however we strongly recommend that you do take out travel insurance.
Parking: We offer ample free on-site parking which is situated next to your accommodation. Please be aware that we do not accept any liability for loss or damage to cars or other property in the car park. Guests use the car park at their own risk.
Multiple Week Stays: For stays of more than one week, a change of clean bed linen and towels will be provided. This will be done at the start of each new week between 10am and 3pm.
Please note: Due to our current Covid-19 protocols, we cannot enter a property occupied by guests. As a result of this, clean bed linen and towels will be provided for you to change yourself. You will be contacted during your stay to make arrangements for this.
Pets: We have a strict no-pets policy in all of our accommodation.
Smoking: We have a strict no-smoking policy in all of our accommodation. We also ask that guests wishing to smoke outside do so with the front door shut and at a reasonable distance from the door. We ask this in respect for our other non-smoking guests. If it is found that guests have been smoking in the property there will be a fine of £100.
Personal Property: Please be aware that we do not accept any liability for damage to your property when staying with us.
Special Requests: If you have any special requests or requirements please make us aware of these prior to your stay and we will try to accommodate them.
Guest behaviour: We ask that all guests act in a respectful and appropriate manner towards our property, staff and other guests. If it is thought that any guest is acting in an unsuitable, inappropriate or threatening manner, or if their behaviour is severely affected by alcohol or drugs, we reserve the right to cancel their stay with immediate effect and they will be asked to leave the property or another appropriate action will be taken.
Please note: All guests are required to wear a face covering and maintain 2m physical distancing when in communal areas i.e. shared porches and laundry. We also ask that all guests be mindful of keeping a 2m distance from other guests and staff whilst in the car park or outdoor areas.
Guest safety: Guests are kindly requested to act in a way that does not risk their safety. This is especially important when walking on the shore or near the sea. All guests should familiarise themselves with the fire evacuation notices displayed in the property, and use all equipment in the property in accordance with the instructions provided.
Damage to Property: We ask that you leave all property as you found it. Guests are liable for any damage to our property by the guests, or by visitors of the guests. We will make appropriate charges for the repair or replacement of the property or item in question. We would be very grateful if you could inform us of any breakages or damage to the accommodation and its contents prior to your departure. This will allow us to make any repairs or replacements prior to new arrivals. Please also be aware that any excessive mess or uncleanliness left by guests that requires extra or specific cleaning will be charged at a rate of up to £20 per hour.
Dissatisfaction and complaints: We hope you will enjoy your stay with us and find everything to your satisfaction. If you are dissatisfied with any aspect of your stay or have any complaints, please make this known to management or any other member of staff. Please do not wait until the end of your stay to make us aware of this as we would prefer to correct any problems immediately, where possible, as it is our goal to ensure that you have an enjoyable stay.
Likewise, comments and suggestions both positive and constructive are always welcome as this enables us to improve for the future.
We hope that you have an enjoyable stay with Orkney Self-Catering and return again in the future.