Card payments

Do you accept card payment?
Yes, we accept Pay Pal.

Arrival & Departure

What time can I check in?
All properties are available from 4pm on the day of arrival, and must be vacated by no later than 9am on your day of departure. Unfortunately, at this time, we cannot offer early arrivals or late departures. Following the latest advice regarding coronavirus, we regret that we will not be there to meet you on arrival. We will however ensure that everything is ready for you, and provide you with any information you may require prior to your arrival. You are advised to check your travel insurance to cover cancellation.

Welcome Pack

Do you supply a welcome pack?
Yes, all properties will have tea, coffee, hot chocolate, sugar, biscuits and a pint of milk. We also provide basic cleaning products (washing up liquid, kitchen and bathroom cleaner and cloths) and toilet roll to start your stay. Groceries can be pre-ordered for your arrival – please arrange when booking. There is also a grocery store 10 minutes walk from the Lodges.

Electricity and Heating

Is electricity included?
Yes, electricity and heating are included in the rental cost.

Linen and Towels

Do you supply linen?
Yes, beds at all properties are made up with bed linen included in the price. Additionally, one bath towel and one hand towel per person are provided. Tea towels are provided in all properties. There is a washing machine/dryer in each property with line space outside.

Cot / High Chair

If requested when booking, a cot and/or high chair can be provided in all properties. Cots are supplied including linen.

Pets

Do you allow pets?
No, I’m afraid not, we have a strict no pets policy in all our properties.

Smoking

Is smoking permitted?
Please note that all properties are NON-SMOKING within the building(s).

Disabled Access

Do you have a disabled access property?
Yes, Firth Bay Bungalow No 5 has a disabled access wet room. Please inform us when booking if you require this property.

Facilities

Kitchens have appliances as stated in individual property information, plus ample tableware and cooking utensils. They all have: toaster, electric kettle, iron/ironing board and vacuum cleaner.

Living area/rooms have comfortable seating, dining table and chairs for the stated number as well as a good standard of general furnishing.

All properties have a colour TV with freeview, DVD player, CD player and hair dryer.

WI-FI is available and included in your rental cost.

Bedrooms have standard sized beds, unless otherwise stated, plus storage and hanging space, as well as a good standard of general furnishing.

All of our properties have electric heating.

Other Useful information

Are the properties serviced?
No, all our properties are self-catering accommodation. Bedding/towels are changed at the end of your stay or at the end of the first week if staying for longer. All our cottages are cleaned thoroughly between holidays. We would ask that you leave the property and its contents clean and tidy.

Bookings

Bookings are usually taken from Saturday to Saturday but there may be flexibility at quieter times. We cannot accept a change of holiday property once we have received your booking form and payment. We may be able to change your holiday week providing you advise us not less than 6 weeks prior to your original holiday start date. This is not always possible, although if we are able to rearrange this for you, a charge of £35 will be made to cover administration costs.